cd33's Privacy Policy

Introduction to This Policy

cd33 is a trusted online gaming and sports betting platform for users in Bangladesh. Your privacy is our top priority. This Privacy Policy ("Policy") describes how cd33 collects, processes, and protects personal information through our website, mobile app, and related services ("Platform").

This policy should be read together with cd33's Terms and Conditions, as both documents together define the overall framework for using our services. You must be at least 21 years old and must use this platform voluntarily.

What Information We Collect

cd33 collects only the information necessary to provide services, manage accounts, and ensure platform security. Information is collected from two main sources:

2.1 — Information You Provide

Information you provide directly during registration, verification, or use of services:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password
• Information provided during support interactions

2.2 — Automatically Collected Information

Information that is technically recorded when you use the platform:

• IP address and device identification details
• Browser type and operating system
• Activity logs on the platform — page visits, session duration, click history
• Information collected through cookies and similar technologies
• Transaction history and betting records

How Information Is Used

cd33 uses the information collected for the following purposes. Each purpose is directly related to the proper operation of our services and the protection of users' interests:

• Account Creation and Management: Completing the registration process, verifying identity, and enabling login access.
• Processing Financial Transactions: Completing deposits and withdrawals and preventing fraud.
• Customer Support: Resolving your questions and complaints. cd33's support team is available 24/7 in Bengali and English.
• Platform Security: Detecting suspicious activity and keeping accounts secure.
• Bonuses and Promotions: Activating eligible offers for you and providing VIP benefits.
• Platform Improvement: Analysing user experience to improve service quality.
• Legal Compliance: Maintaining records in accordance with applicable laws and regulations.

Sharing Information with Third Parties

cd33 may share necessary information with selected third parties in limited circumstances. Such sharing is always controlled and purpose-specific:

4.1 — Payment Processors

Necessary financial information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These providers follow their own privacy policies.

4.2 — Technology Partners

Secure cloud server providers and technology partners who manage the platform's infrastructure may have limited access to data. Our agreements with them include strict confidentiality terms.

4.3 — Legal Requirements

In the case of a competent court order or legal obligation, cd33 may disclose necessary information to authorities. In such cases, only the minimum required information will be disclosed.

4.4 — Responsible Gaming Partners

As part of cd33's responsible gaming programme, if a user voluntarily requests self-exclusion, limited information may be used to provide the relevant support.

Cookies and Similar Technologies

cd33 uses cookies to ensure the proper functioning of the platform and to improve user experience. Cookies are small text files stored in your browser.

5.1 — Essential Cookies

These are necessary for the platform's basic functionality — maintaining login sessions, security verification, and saving form data. Without these cookies, the platform will not work correctly.

5.2 — Analytical Cookies

Used to analyse user behaviour on the platform so we can continuously improve service quality. Data obtained from these cookies is analysed in aggregated form.

5.3 — Cookie Control

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

Data Security Measures

cd33 takes industry-standard technical and organisational measures to protect your information. The key elements of our security framework are:

• SSL Encryption: All data transfers on the platform are encrypted using SSL/TLS technology.
• Secure Data Storage: Sensitive information is stored in encrypted form on secure servers.
• Access Control: Only authorised staff have access to necessary information, and they are subject to strict confidentiality terms.
• Regular Security Reviews: The platform's security measures are regularly tested and updated.
• Two-Factor Verification: An OTP-based verification system is in place for accounts.
• Fraud Detection: Automated systems monitor suspicious transactions and access attempts.

While we are committed to ensuring the highest level of security, no method of transmitting or storing information on the internet can be claimed to be 100% secure. As a user, you also have a responsibility — keep your password confidential and make sure to log out from unfamiliar devices.

How Long Is Information Retained

cd33 retains personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as long as a legal obligation exists.

• Active Accounts: All necessary information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be kept for a defined period in accordance with applicable law for legal, financial, and security reasons.
• Transaction Records: Financial transaction data may be retained for an extended period to meet applicable legal obligations.
• Support Interactions: Customer service records are kept for a reasonable period.

Once the need for retention has ended, information is securely deleted or anonymised.

Your Rights Regarding Your Information

As a cd33 user, you have the following rights regarding your own information. We are ready to assist you in exercising these rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your information, subject to legal obligations.
• Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
• Right to Portability: You have the right to receive your information in a structured, commonly readable format.

To exercise these rights, contact our support team via live chat or email. We will act on your request as quickly as possible.

Protection of Information for Minors

cd33's services are intended only for persons aged 21 or above. We do not knowingly collect any personal information from minors.

If we are informed that information belonging to a minor is held by us, we will delete it immediately and close the relevant account. If a parent or guardian suspects that their child's information is on our platform, please contact us directly.

Updates to This Policy

cd33 may amend this privacy policy from time to time in response to business changes, legal updates, or technological developments.

For significant changes, we will publish a notice on the platform and clearly state the update date at the top of the document. For important changes, a notice may also be sent to your registered email.

Continued use of the platform after any change means you have accepted the revised policy. We recommend reviewing this page regularly.

Contact for Privacy Matters

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, contact the cd33 support team. Our support is available in Bengali and English seven days a week, 24 hours a day.

For more details, visit our FAQ page where you will find answers on privacy and security.